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Manager of User Experience

Are human-centric design, A/B testing and user research some of your favourite words? If you’re a user experience expert who thrives under the challenge to engage leads and guide them through to the checkout page, and you are an experienced team leader, you’ll want to check out this role for Manager of User Experience.

Smart, Savvy + Associates is excited to partner with our client, a global leader in online retail, in the search for a Manager of User Experience to join their Information Technology team. The role requires a team-focused UX professional with entrepreneurial thinking, interpersonal and project management skills. 

About the role:  
  • Lead and develop UX and UI designers toward improving engaging user experiences, within a positive team work environment
  • Establish, measure and exceed key performance indicators, with strategies spanning across mobile, social and web experiences
  • Set research methodologies through user research strategy, including involvement in user testing
  • Direct cross-functional teams through AB testing experiences; collaborate with internal and external stakeholders on workflows
  • Work in environment of evolving technology, limited time opportunities to develop storyboards, sitemaps, screen wireframes, design briefs, etc.
  • Apply HCI expertise, storyboard preparation, learning principles, etc. to the organization of information into visual presentations of content, designed to achieve business objectives
About you:  
  • Post-secondary education in HCI, interaction design or related design field
  • Prior experience in directly managing teams of 5+ members, and in coaching and developing leaders
  • Experienced in e-commerce design and Responsive Web Design, within Agile software development
  • In-depth understanding of CSS, HTML, JavaScript, along with proficiency in Adobe Suite, Wireframes
  • Creative, self-directed learner with excelled work ethic and commitment to team
  • Successfully balances multiple projects, with an eye for detail, problem-solving and confidence to make decisions
  • Approaches projects with user-centred approach for design; communicates successfully with people of varying levels of technical expertise/understanding.

Our client’s office is in Burnaby steps away from rapid transit and services
About Smart, Savvy + Associates Recruitment Professionals

Smart, Savvy + Associates is Canada’s fastest-growing marketing recruitment specialty firm. We are fully focused on helping companies connect with talented, proven marketing, communications and sales professionals to help grow their businesses.

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Screening Process

Wondering where you stand if you're a job seeker? Here's an overview of what you can expect on the job hunting end.


This seems self-explanatory. You've polished, edited, fabuloused your resume for us, so you've applied to a job or registered through our online portal. Your resume then makes its way to us via email.

Job Match

We are a client-facing business so we’re actively seeking people that fit our client’s requests. If you’re a fit for a role, we’ll reach out via email or phone to chat further about the opportunity with you. If the opportunity aligns with your career trajectory, we’ll continue the discussion from there. If you’re not a fit for a role, we’ll do our best to let you know that so we can keep your job hunt respected and honest.

Online Screening

If we've contacted you with an opportunity that you're interested in pursuing, we'll put you through a screening process called the Online Career Profile. It's an online questionnaire that allows us to get to know you more in-depth: what you've achieved, where you want to go, your views on corporate culture. It takes about an hour to complete, but we promise the investment will be worth the return so we can find you a perfect match.


We then meet face-to-face with you to flush out your OCP further and get to know you on a personal level. If following this both parties see a great fit for the role in mind, we then introduce you to our client to go through their interview and hiring process.

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